Return Policy

Thank you for shopping with Davemas! We are committed to providing high-quality products and services. If you are not satisfied with your purchase, we are happy to offer a return or exchange. Please carefully read our return policy below.

Return and Exchange Requirements

• Item Condition: The item must be in new, unused, and unworn condition, with all original packaging, tags, and labels intact.

• Proof of Purchase: Please retain your proof of purchase (order number or shipping invoice) and provide it when requesting a return or exchange.

• Return/Exchange Period: We offer a return or exchange within [return/exchange period, usually 7-30 days] from the date you receive the item.

Return Process

• Return Request: If you wish to return an item, please contact our customer service team within the specified return/exchange period, and provide your order number, item information, and reason for return.

• Return Confirmation: Our customer service team will review your return request and provide you with the return address and detailed instructions.

• Return Shipment: Please package the return items according to the instructions and send them back via the designated logistics company. Return shipping fees are generally the responsibility of the buyer unless the item is faulty.

Exchange Process

• Exchange Request: If you wish to exchange an item, please contact our customer service team within the return/exchange period, providing your order number, item information, reason for exchange, and details of the exchange item (such as size, color, etc.).

• Exchange Confirmation: Our customer service team will review your exchange request and provide the exchange address and steps.

• Return Shipment for Exchange: Similar to the return process, you will need to send the exchange items back. Once we receive and verify the returned items, we will ship the new item to you.

Non-returnable and Non-exchangeable Items

The following items are non-returnable and non-exchangeable:

• Customized Items: Products made according to your personal requirements (such as personalized embroidery, custom printing, etc.).
• Promotional Items: Certain discounted, clearance, or promotional items, as noted on the product page.
• Intimate Apparel: Items such as lingerie and swimwear cannot be returned or exchanged for hygiene reasons.

Refund Policy

• Refund Method: Refunds will be issued to your original payment method, and processing time is typically [refund processing time, usually 7-10 business days]. Return shipping fees will be deducted from the refund amount, unless the item is defective, in which case we will cover the return shipping costs.

• Refund Timing: The time it takes for the refund to appear in your account may vary depending on the payment method and bank processing times. Generally, refunds are processed within 5-10 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within [time to report damage, typically 7 days] of receiving the product. We will offer a full refund or exchange for the defective item.

Contact Us

If you have any questions regarding returns or exchanges, or if you need further assistance, please feel free to contact us:

• Email: service@davemas.com